Recatch Terms of Use

Last Updated: March 2, 2023

Article 1: Purpose

The purpose of these terms is to establish basic matters related to the use of the cloud-based Recatch service provided by Business Canvas Inc. (hereafter referred to as the "Company"), and to clarify the rights, obligations, and responsibilities of both the Company and the user, as well as other necessary details.

Article 2: Definitions

Definitions of terms used in this agreement are as follows:

  • Recatch Service: Refers to the service that supports the use of Recatch, a cloud-based software (SaaS) developed and operated by the Company.

  • User: Refers to an individual or enterprise who enters into a service agreement with the Company according to this agreement and uses the services provided by the Company.

  • Administrator: Refers to the individual responsible for authorizing and managing members to use the service on behalf of the user.

  • Member: Refers to an individual who has been authorized by the Administrator to use the service within the scope permitted by the Administrator.

  • ID: Refers to the email address entered or registered by the user for identification and for the use of the service.

  • Password: Refers to the combination of letters or numbers set up by the user to confirm that the ID belongs to them and to protect their privacy.

  • Data: Refers to all materials stored on the Company's server entered by the user (further details required), as well as any supplementary data generated through combinations, modifications, or recomputations of these materials.

  • Payment Gateway: Refers to the agency responsible for obtaining approval for payments from payment institutions based on the user's payment information and settling service fees on behalf of the Company.

Article 3: Posting and Revising the Terms

  1. The Company shall display these terms on the initial screen of its homepage ( for easy access by users.

  2. The Company can revise these terms within the boundaries of laws such as the Act on the Regulation of Terms and Conditions, Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and the Consumer Protection in E-Commerce Act.

  3. When the Company revises the terms, the revised terms will be announced on the homepage from seven days prior to the effective date until the day before the effective date, specifying the effective date and the reason for the changes. However, changes that significantly affect the rights or obligations of the users will be notified at least 30 days in advance through electronic means such as email, text messages, or phone calls.

  4. The Company will make it clear that if the user does not express their refusal by the effective date of the revised terms, it will be considered as their agreement to the revised terms.

  5. Users have the right to disagree with the revised terms. If a user does not agree, they can terminate the service contract. The Company may apply the old terms to users who do not agree with the new terms, or terminate the service contract if it cannot apply the old terms due to special circumstances.

  6. The effect of these terms starts when the user agrees to the terms and lasts until the end of the service contract, except in cases where credit or debt relationships exist.

Article 4: Matters Not Specified in the Terms

For matters not specified in these terms and interpretation of these terms, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Consumer Protection in E-Commerce Act, Act on the Regulation of Terms and Conditions, and other related laws and general commercial practices will be followed.

Article 5: Formation of the Contract

  1. A service contract is formed when the user agrees to the terms and conditions and applies for the service according to the Company’s procedures and format, and the Company accepts this application.

  2. In principle, the Company will approve the application for service usage. However, the Company may not approve the application or may terminate the contract later for reasons including but not limited to those mentioned in sub-articles (가 to 아) of this article.

  3. The Company may request real-name verification or identity verification through a specialized institution, or may request supporting documents depending on the type of user.

  4. The Company may withhold approval if there is no extra capacity in service-related facilities or if there are technical or business issues.

  5. Users should provide accurate and truthful information for the use of the service, and the Company can request additional information from users based on the service or products provided.

  6. In the case that the Company and the user enter into a separate contract for the use of the service, the separate contract will take precedence over these terms.


Article 6: Personal Information Collection

1.    The company collects the minimum personal information necessary for the establishment and fulfillment of the usage contract, through lawful and fair means.

2.    When collecting personal information, the company discloses its scope and purpose in advance, in accordance with relevant laws and regulations.

3.    The company must take the necessary measures to allow users to withdraw their consent for the collection, use, or provision of personal information that the company has collected, as displayed on the service screen.

Article 7: Obligation to Protect Personal Information

1.    The company makes efforts to protect the user's personal information in accordance with the Personal Information Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and other related laws.

2.    The protection and use of personal information are governed by relevant laws and the company's personal information handling policy. However, the company's personal information handling policy does not apply to other websites, including those linked from the company's official site.

Article 8: Obligation to Manage User IDs and Passwords

1.    Users are responsible for managing their IDs and passwords, and should not let third parties use them. The company is not responsible for any unauthorized use or theft of IDs or passwords due to the user's negligence or intentional misconduct.

2.    If a user notices that their ID or password has been stolen or is being used by a third party, they must immediately notify the company and follow the company's guidance. The company is not responsible for any harm caused if the user fails to notify the company or follow its guidance.

3.    The company may restrict the use of an ID if there is a risk of personal information leakage, or if it contradicts social norms or is likely to be mistaken for the company or operator.

Article 9: User Information Modification

1.    Users can view and modify their information at any time through the admin page. However, information related to the management of the service, such as IDs and passwords, cannot be changed without separate approval from the company.

2.    If users want to change their administrative information, they must notify the company via phone or email. The company is not responsible for any disadvantages resulting from the failure to modify or notify the change of information.

Article 10: Notification to Users

1.    Unless otherwise specified in this agreement, the company may notify users through the phone number, email, or text message that the users have registered. If a user submits or registers false information or fails to update or notify the company of changes, it is considered that the notification has reached the user when sent to the previously submitted or registered information.

2.    For notifications to all users, the company can substitute the notification mentioned in paragraph 1 by posting on the company's homepage or notice

board for more than 7 days.

Article 11: Company's Duties

  1. The company shall not engage in activities prohibited by relevant laws or the terms of this agreement or against public morals. It will do its best to provide a consistent and stable service.

  2. The company must have a security system to protect personal (credit) information so that users can safely use the service, and will publicly disclose and adhere to a privacy policy.

  3. The company shall not leak or distribute any personal information of users to a third party without the user's consent, unless required by law or legal procedures.

  4. The company will provide services 24 hours a day, all year round. If there are any issues or damages to the equipment, the company will promptly repair or restore it. If service must be temporarily or permanently stopped due to unavoidable circumstances, the company will notify in advance or after the event through homepage posting, phone calls, text messages, or emails.

  5. If user complaints are objectively justified, the company must deal with them swiftly within a reasonable time. If it takes a longer time to deal with, the company will notify the user about the reason for the delay and keep them updated on the process and results.

Article 12: User's Obligations

  1. Users must pay the service fee as stipulated by the company by the specified date.

  2. Users shall not engage in the following activities:

  • Registering false information during service application or changes

  • Using someone else's information or identity fraudulently

  • Collecting, storing, or disclosing another user's personal information without consent

  • Modifying information posted by the company or providing it to a third party

  • (Various illegal or unfair activities are listed)

  1. Users cannot transfer, gift, or provide their service rights or contract status to others without explicit consent from the company.

  2. Users must regularly update security programs like antivirus software for system security, and the company is not responsible for security incidents or damages due to neglect.

  3. Users must constantly save various data like email contents, and the company is not responsible for data leaks, losses, or damage due to neglect.

  4. Users must abide by relevant laws, this agreement, usage guidelines, notices, and any other rules provided by the company, and must not interfere with the company's operations.

  5. Users bear all civil and criminal responsibilities for illegal actions like sending spam or phishing content.

Article 13: Complaints Handling

  1. The company must establish procedures for receiving and addressing user complaints related to personal information.

  2. The company must handle customer complaints through email or service windows on the platform.

Article 14: Service Provision

  1. The company will post the services provided to users on the homepage.

  2. The company can specify the number of accounts that can be assigned to individual members, and the administrator will individually assign accounts within that limit.

  3. Users are responsible for managing approved accounts and cannot share them with other members.

  4. The company may conduct regular inspections for better service, and the schedule will be notified in advance.

  5. The company may offer free trials or other free services for a certain period.

  6. The company may connect the service to an external payment system for users to pay service fees. The company is not liable for losses due to issues with the payment system.

  7. During the free service period, the company may display various notices, management messages, and advertisements within the service or send them via email.

Article 15: Changes to the Service

  1. The Company may change all or part of the services provided for significant reasons, in accordance with the company's policy, operational, and technical requirements, without any separate compensation to the user unless there are specific legal provisions.

  2. If there are changes to the content, method of use, or time of use of the service, the company will notify the user in advance through the method specified in Article 10 of this agreement.

Article 16: Restrictions and Suspension of Service Use

  1. The company may restrict or suspend the service if the user violates the obligations of this agreement or interferes with the normal operation of the service.

  2. Notwithstanding the previous paragraph, the company may immediately restrict or permanently suspend service use in the following cases under relevant laws:

  • Identity theft

  • Violation of copyright law through the installation, provision, or operation of illegal programs

  • Violation of the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

  • Attempting to illegally use, manipulate, or modify data

  • Attempting illegal communications, such as putting excessive load on the system or sending content containing malicious programs

  • Attempting to scrape service or service information using bots or scripts

  • Attempting to disrupt the normal operation of the service by unauthorized hacking or leaking information

  • Attempting to bypass or exceed authorized access to the service

  • Attempting to modify, damage, disassemble, decompile, or reverse engineer the service

  • Intentionally inducing or exploiting service malfunctions or bugs

  • Any other acts deemed inappropriate by the company

  1. If the service is restricted or suspended as mentioned in Paragraph 2, all benefits and rights within the service will also be terminated, and the company will not provide any compensation.

  2. If the company can no longer provide the service due to reasons like change of business type, abandonment of business, or corporate integration, the company can notify the user in the method specified in Article 10 and terminate the service.


Article 17: Calculation of Service Fees, etc.

  1. The service fees and payment methods that users must pay in relation to the services provided by the company are as stated on the homepage.

  2. The service fee includes the following charges, and specific billing standards are notified on the homepage.

  • Team: To be individually discussed

  • Enterprise: To be individually discussed

  1. If a user adds a service while using it, they will be charged based on the number of members as of the added date.

  2. The start date for service fee billing is the day after the free usage period expires (hereinafter referred to as 'Billing Day'). On each billing day, recurring payments will be made based on the number of members at the time of the billing day, using the registered credit or debit card. However, if a different billing date is set in the service agreement, that date takes precedence over this agreement.

  3. Even if the fee billing standard changes during service use, no additional or reduced service fees will be charged or refunded for the part of the service that has already been paid for.

  4. The company may offer benefits such as price discounts and extended usage periods for promotional purposes, based on the company's policies. If the user's service application does not meet the conditions for the company's promotions, the company may not provide such benefits and bears no responsibility for it.

  5. If there is a separate agreement between the company and the user regarding the service fee, the terms of that agreement take precedence over this agreement.

Article 18: Payment of Service Fees, etc.

  1. Users can pay the service fee through the following methods. However, if the monthly cumulative payment limit set by the company and payment institution is exceeded, additional usage of the service may be restricted.

  • Bank transfer (Electronic tax invoice issued)

  • Credit card auto-debit payment (Monthly or Annually)

  1. Users can select the payment method and type within the range set by the company. However, the company is not liable for payment gateway services as it does not directly provide electronic payment services.

  2. Credit card auto-debit payment refers to the automatic payment of service fees at regular intervals through a credit card pre-approved by the user. If a user selects auto-debit following the company's procedure, the service agreement is automatically renewed and payment is made unless withdrawal intent is expressed.

  3. Users should take care not to cause any of the following situations when paying the service fee:

  • Unauthorized use of payment methods by anyone other than the user.

  • Users must be careful not to leak passwords, certificates, etc., to prevent unauthorized or fraudulent use. Especially, users should be careful not to allow unauthorized use, illegal cash loans, or forgery accidents due to unsigned credit cards, negligence in management, unauthorized lending, transfer, or provision as collateral.

  1. If the service fee payment is not successfully completed, the company may restrict the user's use of the service. The company is not liable for any damage incurred by the user due to non-payment or other faults attributable to the user.

  2. The company may add, delete, or change the payment methods and options according to the company's circumstances and will announce the reasons and effective dates in advance.


Article 19: Objections to Service Fees

  1. Users can file an objection to the charged service fees within 6 months from the billing date if they disagree with the amount. However, if an overcharge occurs due to the company's fault, the user can file an objection regardless of the aforementioned time period.

  2. The company will review the validity of the objection filed under Clause 1 within two weeks and notify the user of the result.

  3. If the company cannot notify the user of the result within the time frame specified in Clause 2 due to unavoidable reasons, it will specify the reasons and a newly designated processing period to inform the user.

Article 20: Charging of Fees for Illegal Evasion

If a user illegally evades service fees, an amount equivalent to three times the evaded fees will be charged.

Article 21: Refund of Service Fees

  1. If there is an overcharge or wrong charge of service fees, the company will refund those amounts, along with appropriate interest calculated at the statutory rate if the overcharge or wrong charge occurred due to the company's fault.

  2. If the service is terminated halfway through the month, the remaining amount of that month's service fee will not be refunded separately.

  3. When a user cancels a credit card payment, the refund amount, method, and date will follow the credit card policy, and the company is not responsible for the refund except for taking necessary cancellation procedures. This does not apply if the user's cancellation is intentional or due to negligence.

Article 22: Termination of Contract

  1. Users who wish to terminate their service contract must apply directly through the service interface or by other means such as email or phone to the company.

  2. The company will immediately terminate the contract when a termination application is received under Clause 1. However, this does not apply if there is a separate claim or debt relationship.

  3. The company can terminate the service contract without the user's consent in the following cases and will notify the user in advance. The contract is terminated when the notification reaches the user. However, immediate termination can occur if deemed necessary by the company, or if the user is at fault and cannot be notified.

  • If the user violates any terms, including Article 12 "User's Duty," and does not rectify the violation within a certain period.

  • If the user uses the service for purposes other than those intended by the company or leases the service to a third party.

  • If the user has been suspended according to Article 16 "Restrictions and Suspension of Service Use" and the cause for suspension reoccurs within a year.

  • If the user defaults on payment of service fees.

Article 23: Protection of Service

  1. Users may not duplicate the service or disclose information related to the service to external parties without authorization.

  2. During or after the use of the service, users cannot create/sell solutions similar to the service, and indirect creation/selling through a third party is also considered the user's action.

  3. Users who violate Clause 1 or 2 are subject to civil and criminal legal liabilities.


Article 24: Preservation and Destruction of Data

  1. Users are responsible for regularly backing up and saving their data while using the service. The company is not obligated to back up the user's data. The company is not liable for any data leakage, omissions, or loss caused by the user's failure to fulfill these obligations.

  2. When the service period expires or when the service agreement is dissolved or terminated, the company will immediately destroy all data including member information. However, some information will be preserved for a specific period according to relevant laws. Such personal information or personal information files will be stored and managed separately.

a. Some personal information of the information subject (highest administrator) collected during the free trial service application.

b. Records related to contracts or withdrawal of offers.

c. Records related to consumer complaints or dispute resolution.

※ For more details on personal information destruction, refer to the privacy policy.

Article 25: Copyright of Posts

  1. Intellectual property rights related to the service belong to the company. However, intellectual property rights of data posted or registered by the user belong to the user.

  2. The user may not process, sell, or commercially use information obtained from the service. The user is responsible for all issues arising from such violations.

Article 26: Scope and Claims for Damages

  1. If the user is unable to use the service due to the company's fault (hereinafter referred to as 'fault'), compensation will be made according to the following criteria. However, this does not apply if the service is restored within 8 hours from when the user could not use the service.

a. If the fault occurs due to the company's fault and lasts for 8 hours or more after being reported or acknowledged by the company, the user will be compensated for the damage.

b. If the same fault occurs within 4 hours after service restoration, it is considered a continuous fault.

c. The company will extend the user's service period by twice the number of days the user could not use the service, free of charge.

  1. 'Fault' in this clause means the following:

a. When a user cannot log into the service due to the company's fault.

b. When a user cannot post or upload data to the service, or cannot access stored data within the service. Exceptions apply if the company has notified in advance.

  1. If the company intentionally or negligently causes harm to the user, the company is liable for damages.

  2. If the user intentionally or negligently causes harm to the company, the user is liable for damages.

  3. The company is not liable for damages caused by natural disasters or other force majeure or by the user's intentional or negligent actions.

  4. Claims for damages must be submitted to the company by specifying the reason for the claim, the amount claimed, and the basis for calculation, via email or phone.

  5. If a user causes harm to the company or others, and this leads to a criminal complaint or lawsuit, the user must actively cooperate with the company and investigative authorities.

Article 27: Disclaimer

  1. The company is not liable for any damage caused to users or third parties when the service cannot be provided due to the following reasons:

a. Natural disasters or force majeure.

b. System environment, telecommunication company, or hosting provider issues beyond the company's control.

c. When it's difficult to defend against network hacking based on current security technology.

d. When the service is interrupted for planned system improvement or equipment expansion after prior notification.

e. When email or data is leaked, or service use is impaired due to the user's fault.

f. When there is no intentional or negligent action on the part of the company.

  1. The company is not liable for damages resulting from information or materials obtained through the service.

  2. The company is not responsible for the content of data posted or transmitted by the user.

  3. The company has no obligation to intervene in transactions between users or between a user and a third party mediated through the service and is not liable for any resulting damage.

  4. The company is not responsible for free services unless there are specific legal provisions.

  5. The company is not responsible for the loss of data that has been destroyed following Article 24 or that the user has requested to delete, regardless of whether the user is currently using the service.

  6. The company is not responsible for the reliability, accuracy, etc., of the information, materials, and facts provided to users through the service.

Article 28: Dispute Resolution

  1. These terms and conditions are governed by and construed in accordance with the laws of the Republic of Korea.

  2. For disputes arising from the use of the service between the company and the user, the court of jurisdiction will be determined according to the civil procedure law.

  3. For users residing or located overseas, despite the previous clause, the Seoul Central District Court in the Republic of Korea will have jurisdiction over disputes between the company and the user.