Service Terms and Conditions
Last Updated: April 24, 2025
Article 1: Purpose
The purpose of these Terms is to clearly define the rights, obligations, responsibilities, and other necessary matters between the company and users regarding the use of the cloud-based Recatch service (English name Recatch) provided by Business Canvas Co., Ltd. (hereinafter referred to as the 'Company').
Article 2: Definitions of Terms
The definitions of the terms used in these Terms are as follows.
Service: Refers to the service that supports the use of Recatch (English name Re:catch), a cloud-based software (SaaS) developed and operated by the Company.
User: Refers to an individual or company that enters into a service use contract with the Company according to these Terms and uses the services provided by the Company.
Administrator: Refers to the person who represents the User, approves the service use of members and grants individual accounts, and is responsible for the management authority and operation of members' service use.
Member: Refers to a person who is approved as a part of the User by the Administrator and uses the service within the scope permitted by the Administrator.
ID: Refers to the email address that the User enters or registers for user identification and service use.
Password: Refers to a combination of characters or characters and numbers set by the User to confirm that the User matches the ID and to protect the User's privacy.
Article 3: Posting and Amendment of the Terms
The Company posts the content of these Terms on the initial screen of the homepage (https://www.recatch.cc/ko, hereinafter 'Homepage') so that users can easily know.
When the Company amends the terms, it will announce the effective date and reason for amendment, along with the current terms, in the manner of Article 1, from 7 days before the effective date of the amended terms until the day before the effective date.
Notwithstanding the Company's clear notification or communication to the User that the User will be deemed to have agreed if they do not express their intention to refuse by the effective date of the amended terms as per Article 3, if the User does not explicitly express their intention to refuse, the User is deemed to have agreed to the amended terms.
If the User does not agree to the application of the amended terms, they may terminate the service contract.
Article 4: Supplementary Rules outside the Terms
Matters not stipulated in these Terms and the interpretation of these Terms shall be governed by the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., the Act on Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, and other relevant laws and regulations or commercial practices.
Article 5: Formation of Service Use Contract (Conclusion of Contract)
The service use contract is concluded when the User agrees to the terms, applies for use according to the form and procedure presented by the Company, and the Company accepts the application.
In principle, the Company accepts the User's application for service use. However, the Company may not accept or may terminate the service use contract afterwards for applications falling under any of the following subparagraphs.
If the User has previously lost their service user status under these Terms, except when the User has obtained the Company's approval for re-subscription.
If the name is not real or another person's name is used.
If false information is provided or information requested by the Company is not provided.
If the applicant is under 14 years of age.
If the User is expected to hinder the normal provision of the service or interfere with other users' service use.
If the User applies for service use in violation of relevant laws and regulations or company policy.
If the User's service use application is clearly judged to be likely to violate social order and public morals.
If a User whose service use has been restricted or whose service use contract has been terminated due to the User's fault applies for service use again.
The Company may request real name verification and identity authentication of the User from a specialized agency or request supporting documents from the User after receiving the application under Paragraph 1.
The Company may suspend acceptance if there is insufficient capacity in service-related facilities or if there are technical or business problems.
The User must provide true information without false facts for service use, and the Company may request additional information from the User if necessary.
Article 6: Use of Logos, etc.
The Company may request the User's logo of the company, brand, or business operated by the User and use the logo on the Company's and service's homepage, introduction and promotional materials, brochures, etc., for the purpose of introducing and promoting the Company or service
Article 7: Management of User's ID and Password
The User is responsible for the management of their ID and password and must not allow a third party to use them.
If the User becomes aware that their ID or password has been stolen or is being used by a third party, they must immediately notify the Company and follow the Company's guidance.
The Company may restrict the use of a User's ID if it hinders the smooth provision and operation of the service, such as being contrary to anti-social or public morals, or likely to be mistaken for the Company or its agent.
Article 8: Changes to User Information
The User can view and modify their user information at any time through the administrator page screen. However, some information, such as the ID necessary for service management, cannot be modified without separate approval from the Company.
Article 9: Notification to Users
Unless otherwise stipulated in these Terms, the Company may notify the User using the phone, email, text message, or other communication methods registered by the User.
For notifications to all Users, the Company may substitute the notification in Paragraph 1 by posting it on the Company's homepage or notice board for at least 7 days.
Article 10: Obligations of the Company
The Company does not engage in acts contrary to relevant laws and regulations or public morals and makes its best efforts to provide the service continuously and stably.
The Company does not disclose or distribute the User's personal information known in connection with the service provision to a third party without the User's consent. However, this does not apply in cases pursuant to lawful procedures under the law, such as requests from relevant agencies based on relevant laws and regulations.
The Company strives to provide the service stably and will repair or restore facilities without delay if they are damaged or destroyed. In unavoidable cases due to the Company's business or technical reasons, or force majeure events such as natural disasters or emergencies, the service may be temporarily or permanently suspended, and this will be notified through homepage posting, phone contact, text message, or email.
The Company prepares procedures to collect User opinions and handle complaints, and when opinions or complaints raised by Users are objectively recognized as legitimate, they must be processed promptly within a reasonable period. However, if processing takes a long time, the User will be informed of the reason for the delay and the processing progress and results will be delivered.
Article 11: Obligations of the User
The User shall pay the service fees determined by the Company to the Company by the payment deadline as consideration for using the service.
The User shall not engage in any of the following acts.
Registering false information when applying for service use or changing service details.
Illegally using or stealing another person's information or name.
Collecting, storing, or disclosing the personal information of other users without their consent.
Changing information posted by the Company or providing it to a third party.
Infringing on the intellectual property rights of the Company or a third party.
Damaging the reputation or interfering with the business of the Company or a third party.
Publicly displaying or posting on the service, or transmitting to a third party, obscene, violent, defamatory, or other content that promotes public disorder or is contrary to public morals, or sending unsolicited commercial messages, faxes, voice messages, emails, or information without the recipient's consent.
Using the service beyond the scope of the purpose of these Terms without the Company's consent.
Using or transmitting information that is prohibited from being transmitted or posted by relevant laws and regulations, such as software viruses, malicious code, etc., designed to interfere with or destroy the normal operation of computer software, hardware, or telecommunications equipment.
Other illegal or unfair acts.
The User may not assign, donate, provide as collateral, or engage in any other similar act regarding the right to use the service or other status under the service contract to a third party without the express consent of the Company.
The User must regularly update security measures such as antivirus programs on the User's devices and systems used for service use.
The User must back up or save various data related to service use from time to time as needed.
The User must comply with relevant laws, the provisions of these Terms, service usage guidelines, precautions announced in relation to the service, matters notified by the Company, etc., and must not engage in any other acts that interfere with the Company's business.
The User is responsible for all civil and criminal liability arising from illegal acts, such as sending spam or phishing emails, messages, faxes, or voice messages (hereinafter 'illegal spam'), or failing to comply with relevant laws and regulations.
The User shall not use or allow a third party to use the service or the technology, design, inventions, etc., applied to the service by unauthorized means such as copying, distributing, transmitting, displaying, performing, broadcasting, or creating derivative works, without the prior written consent of the Company. For Users who violate this obligation, the Company may claim a penalty from the User equal to the greater of three times the total service fee paid by the User or three times the profit obtained by the User and a third party due to the User's violation of this obligation.
Article 12: Service Provision
The services provided by the Company to the User are as posted on the homepage.
The Company may conduct regular inspections if necessary for the provision of the service, and the time of regular inspections will be announced in advance.
The Company may provide a payment system that links the service with the payment system of an external payment gateway to allow users to pay service fees. However, in cases where the Company is not at fault, such as system failure of the payment gateway, the Company is exempt from responsibility to the User.
The Company may display various information related to service use, such as notices, management messages, and advertisements, on the service screen or send them via email to provide better service.
Article 13: Changes to the Service
The Company may change all or part of the services it provides due to its policy, operational, or technical needs if there is a significant reason, and the Company will not provide separate compensation to the User unless there is a special provision in relevant laws.
In the event of changes to the content, method of use, or usage time of the service, the Company will notify the User of the reason for the change, the content of the changed service, and the effective date, etc., before the change, by the method set forth in Article 10 of these Terms.
Article 14: Restriction and Suspension of Service Use
The Company may restrict or suspend service use if the User violates the obligations under these Terms or interferes with the normal operation of the service.
Notwithstanding the preceding paragraph, if any of the following matters are discovered, the Company may immediately restrict or permanently suspend the User's service use.
Identity theft
Installation, provision, and interference with the operation of illegal programs
Acts violating laws and regulations
Attempts to illegally use, manipulate, or change data
Attempts at illegal communication that place an excessive burden on the system or transmit content containing malicious programs, etc.
Attempts to scrape service or service information using bots or scripts, etc.
Attempts to interfere with the normal operation of the service or leak information through unauthorized hacking, etc.
Acts that bypass or exceed the access rights normally granted by the service
Accessing the service using modified devices (e.g., rooted or jailbroken)
Acts that modify, damage, disassemble, decompile, or reverse engineer the service
Intentionally inducing or exploiting service malfunctions or bugs
Other acts that unduly infringe on the interests of the Company or a third party, or violate related laws and regulations or attempt to do so
If service use is restricted or suspended due to the User's fault, all benefits and rights within the service will also be extinguished, and the Company will not provide separate compensation for this.
Article 15: Calculation of Service Fees, etc.
The Company charges service fees based on the number of seats used for service provision, and specific policies regarding fees, such as service fees and payment methods, follow what is posted on the homepage.
If the User delays the payment of service fees, the Company may charge additional delay damages at a rate of 12% per annum on the delayed payment, and separately, may restrict all or part of the User's Re:catch use until the delayed payment is made.
Service fees are generally paid in advance.
For purposes such as sales promotion and attracting users, the Company may provide benefits according to promotions, such as price discounts and extension of usage periods, as part of the Company's policy, and promotion benefits may be changed, suspended, or terminated at the Company's discretion.
Article 16: Refund of Service Fees, etc.
If there is an overpayment or incorrect payment of service fees, the Company will refund the overpaid or incorrectly paid service fees.
If the User cancels a payment made by credit card, the refund amount, refund method, and refund date will follow the policy of the respective credit card company. The Company is not responsible for refunds other than taking necessary measures for payment cancellation.
Article 17: Contract Termination
If the User wishes to terminate the service contract, they must apply directly through the service screen or by contacting the Company via email, phone, or other methods.
The Company will terminate the service contract immediately upon receipt of the User's termination application. However, if there is a separate creditor-debtor relationship between the Company and the User, the termination process may be withheld.
The Company may terminate the service contract if the User falls under any of the following subparagraphs, and the termination will become effective when the Company notifies the User in advance and the notice of termination reaches the User.
If the User violates a significant obligation under these Terms and fails to rectify the violation within a reasonable period specified by the Company's request for correction, or if the User violates an obligation under these Terms and receives two or more requests for correction from the Company with a reasonable period specified, but fails to rectify.
If the service is used for illegal purposes or in a manner that harms the interests of the Company or a third party, or for abnormal purposes or methods.
If the User is delinquent in paying service fees billed by the Company for more than 2 months.
Article 18: Data Retention and Destruction
If the Company terminates the service provision due to reasons such as expiration of the service use period, termination or cancellation of the service use contract, the Company immediately destroys all user data, including member information. However, the following information is retained for a certain period according to relevant laws and regulations, and the relevant information files are stored and managed separately from other information and destroyed after the retention period expires.
Records on contracts or subscription withdrawal, etc.: 5 years
Records on consumer complaints or dispute resolution: 3 years
Detailed information related to personal information destruction can be found in the Personal Information Privacy Policy.
Article 19: Compensation for Damages and Exemption
If the Company or the User causes damage to the other party due to intentional misconduct or negligence in violation of these Terms of Use, they are liable to compensate for the damage, and the upper limit of liability for damages shall be the amount actually received by the Company from the User under this contract.
If the Company provides individual services to the User through a partnership agreement with an individual service provider, and the User agrees to the individual service terms and conditions, and damage occurs to the User due to the intentional misconduct or negligence of the individual service provider, the individual service provider is responsible for the damage.
The Company is not liable for damages incurred by the User due to the Company's inability to provide the service in cases of force majeure equivalent to natural disasters, war, IDC failures, suspension of service by key telecommunications business operators, or re-enactment of related laws and regulations.
The Company is not liable for damages incurred by the User due to the reasons in each of the following subparagraphs, unless caused by the Company's willful misconduct or gross negligence.
Cases where the Company has given prior notice or, where immediate processing is required, has given notice without delay afterwards, and the User's service use is impossible or difficult due to facility maintenance, replacement, regular inspection, construction, or other equivalent necessary tasks for the stable and continuous provision of the service.
Temporary suspension of the service that the Company has planned and announced the schedule for the purpose of system improvement, equipment expansion, etc., necessary for the efficient provision of the service.
Cases where service use is impossible or difficult due to the User's fault.
Transactions or disputes occurring between Users or between a User and a third party through the service.
Cases where information leakage or infringement of rights of the User or a third party occurs due to the User's fault.
The User's indirect damages or special damages, or damages resulting from the non-realization of the User's expected profits, unless the Company was aware or could have been aware of the circumstances.
The User's use of the service during the period when the service is provided for free.
Illegal or abnormal access to or use of the service server by a third party, undue interference, intervention, or other acts that hinder service operation, or network hacking that is difficult to defend against with current security technology levels.
If the User has used the service for purposes or methods that violate this agreement, terms of use, laws, and social norms, or has used the service in an abnormal manner not intended by the Company.
Article 20: Dispute Resolution
These Terms shall be interpreted and enforced in accordance with the laws of the Republic of Korea.
Disputes arising between the Company and the User in connection with the use of the service shall be determined by the competent court in accordance with the Civil Procedure Act.
Notwithstanding the preceding paragraph, for Users whose address or residence is overseas, lawsuits concerning disputes arising between the Company and the User shall be exclusively under the jurisdiction of the Seoul Central District Court in the Republic of Korea